Q: What is a digital file?

A digital file is a PDF of our design that is stored on our website. After purchasing, you will receive an email to download the PDF to your computer. You can then open the file on your computer and print the design yourself, take to a print shop or email us for a print quote. Instructions are included in the PDF and we are available for any questions! Don't worry - It's easy!

 

Q: What is your return policy?

We do not offer refunds for digital files once they have been emailed or downloaded. Please contact us if you are having any issues with your download and we will be happy to assist you.

 

Q: How do I print?

You can take your PDF to a local copy shop (Staples, Kinkos, Office Max, etc.) and have them print your design. For signage, they can also help with spray mounting and trimming.

 

Q: Can you help print & ship my photo prop?

Our partner printer is awesome. Your prop will be made of a high quality, sturdy, lightweight, portable material, that can be used over and over again. The ink and signs are weather resistant, which makes them great for outdoor use! And because of the matte finish, you won’t have to worry about your camera flash reflecting off the board! Email us for photo prop printing instructions.

 

Q. A lot of your items are DIY, is this hard for me to do?

Not at all! We include very easy to follow instructions for all of our DIY projects. We personally print our items ourselves to test their functionality before listing them to our customers. Plus, DIY projects are super fun! You get to create something and show everyone what a crafty person you are! (Be prepared to receive lots of compliments!)

 

Q. What are your business hours?

We aren't a traditional 9-5 here at Creative Union Design. We design 7 days/week and throughout the day. (Sundays are the day we try to spend time with the family). We like to fulfill orders as they come in and we offer a 24 hour turn around time for all of our digital files. For custom orders we will quote you a turn-around time. We try to answer questions and emails as fast as we can, so don't hesitate to contact us!

 

Q. Can you do a custom design for me?

We sure can! We love hearing your ideas and love to collaborate. Please contact us with your idea.